Shipping & Handling
Waiting is not fun! That is why we strive to have your order arrive in your hands as soon as possible. However, we do not want to compromise on quality for quantity. Every piece is hand inspected before shipping out. If a flaw is detected, we will start over and create a new one.
CURRENTLY DUE TO COVID, OUR PRODUCTION TURNAROUND IS 3-4 WEEKS ROUGHLY. YOUR ORDER COULD BE PROCESSED FASTER BUT THAT'S OUR CONSERVATIVE ESTIMATE.
We almost always will ship with USPS Priority Mail for domestic (continental US) orders. According to USPS, it will take 1-3 days for Priority Mail packages to arrive. However, there are no guarantees by USPS and we have no control over the package once it leaves our hands. However, we are always more than happy to reach out to USPS on your behalf.
For international orders, we recommend shipping with USPS First Class International as it is the most cost effective shipping method. According to USPS, it can take up to 21 days for your package to reach out. If you'd like the package to arrive quicker, DHL is the best express option and will arrive within 3-8 business days.
We print out the shipping label as soon as your order is finished with production. Please allow up to 24 hours for the tracking link to update and go live on carrier sites.
Please contact us in writing (email) if one of the below occurs with your delivery:
- Tracking shows the package has been delivered and you have not received after 48 hours.
- It has been 4 days and the tracking is still not picked up in the system.